We asked him to call his manager back to find a resolution, to which he said she was in bed rest after having had surgery, but would be coming in at 9 am.

When asked about our stay, he said he had no rooms available and left the question unanswered with no attempt to resolve the situation, and zero compassion that it was now 2 am and he had an emergency on his hands. He returned back to the lobby, said he spoke on the phone with his manager, and was simply advised that she would be in at 9 am Sunday to deal with the situation. We FINALLY got him to show motivation and took him to our room to see for himself, where he proceeded to take video of the continuing damage.

We immediately raced downstairs to report the situation, to which Kevin, the night check on duty, seemed unconcerned and definitely not hurried to assess the situation and find a solution. Upon our return, our room on the second floor was soaked, with water literally POURING from the sprinkler system in the ceiling. We decided to go ahead with our plans for the evening, and left the rooms for several hours. My friends husband happens to own a very reputable AC business, and he attempted to speak with the woman at the check-in desk, to no avail. Upon arrival, both our rooms remained warm with the air conditioners never kicking on. We and some friends booked two rooms for Saturday/Sunday, September 3-4, 2022.

Hilton Hawaiian Village Waikiki Beach Resort.

Hilton Grand Vacations Club on the Las Vegas Strip.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

Barcelo Bavaro Palace All Inclusive Resort.

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